Refund policy

 

Returns

We accept returns for store credit only within 14 days of the delivery or pickup date. Items must be unworn, unwashed, odor-free, and in original condition with tags attached. Any items returned that do not meet these requirements may be denied.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Sale or clearance items

• Custom or personalized items

• Accessories (including jewelry and hats)

• Seasonal or holiday merchandise

Return Process

To start a return, email us at [SHOPBRANDEDKB@GMAIL.COM] with your order number and reason for return. Once approved, you will receive instructions for sending your item back. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Store Credit

Approved returns will receive store credit issued via email once your return is received and inspected. Store credit does not expire and can be used online or in store.

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 3 days of delivery so we can make it right.

Branded KB reserves the right to refuse any return that does not meet these policy requirements.